NextBid Control Center

Helpdesk/Settings

Helpdesk Settings

Configure helpdesk behavior and notifications

Auto-assign tickets

Automatically assign new tickets to available agents

Auto-response

Send automatic acknowledgment to new tickets

Response Time (hours)

Target time for first response

Resolution Time (hours)

Target time for resolution

Notification Email

Email for new ticket notifications

Slack Webhook URL

Optional: Send notifications to Slack